Terms of Service

FingerCompass is an Ireland-based digital decision and analysis service for independent music artists.

Trader details:
Public trading/service name: FingerCompass
Legal trader name: John Hopkins
Irish geographical business address: Drumalee Manor, Cavan, Co. Cavan

For customer support, privacy, cancellation or refund requests, email support@fingercompass.ie. Include your checkout email and order reference where relevant, but never send card details or passwords.

The Founding Artist Decision Sprint is a one-time €19 personalised analysis and decision service, not a subscription. €19 is the total customer-facing service price; no surcharge will be added at checkout. It covers one release, one decision report, a recommended next-test budget, a SpendChecker stop-loss point, confidence reasons and a 7-day action plan.

Promotional and advertising spend is separate from the service fee. You choose whether to act on a recommendation and remain in control of your advertising accounts, campaigns and spending. Purchasing the Sprint does not authorise FingerCompass to spend money on your behalf.

FingerCompass provides analysis and recommendations based on the evidence available. Results depend on factors outside our control. We do not guarantee streams, followers, playlist placement, advertising performance, revenue, earnings or any other commercial outcome. Sample or demonstration data on the site is not your personalised analysis.

We remain responsible for providing the purchased service with reasonable care and skill. The absence of guaranteed promotional outcomes does not excuse a failure to deliver the agreed service.

You are responsible for the accuracy of the information you submit and for having the rights or permission to share and lawfully use it. Do not submit passwords, full card details, unlawfully obtained material or unnecessary personal information about others. Redact audience and third-party identifiers where possible.

You retain your rights in your music and submitted material. You permit us to review and use the submitted evidence and links as needed to deliver your analysis. Incomplete or inaccessible evidence may require clarification before analysis can proceed.

Campaign Intake follows checkout. Your Decision Report will be delivered electronically to your checkout/contact email. We aim to deliver the Decision Report within 7 days after receiving the information reasonably required to begin analysis. If we cannot meet that timeframe, we will contact you. The 7-day action plan describes the recommended campaign test period.

Consumers normally have 14 days from entering the service contract to cancel. Checkout requires a separate express request to begin during that period and acknowledgement that the statutory cancellation right ends after full performance. If you cancel before completion, a proportionate charge for work actually provided may lawfully apply, subject to the required information and consent. There is no blanket loss of refunds when work begins. Our Refund Policy explains cancellations, work already started, payment mistakes and service failures. Contact us if the report is missing or does not match the purchased service so we can address the issue.

Nothing in these terms removes or limits rights that cannot lawfully be excluded under applicable Irish or EU consumer law. Purchasing does not itself waive cancellation rights. Irish law applies without depriving consumers of mandatory protections available in their country of residence. Policy updates do not retrospectively reduce rights under an existing order.

For customer support, privacy, cancellation or refund requests, email support@fingercompass.ie. Include your checkout email and order reference where relevant, but never send card details or passwords.